PAYMENTS

All payments are made through Stripe or Paypal depending on your choice at the checkout so no payment information is seen or held by The Sewing Retreat.

 

DELIVERY OF ORDERS

We aim to send orders within 1-3 working days and if there are any unforeseen delays we will notify you.

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CUSTOMS

If your order is being delivered outside of the EU please be aware you may have to pay import duty or other taxes. This is NOT the responsibility of The Sewing Retreat, please check these details before placing an order.

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SHORTAGES, DAMAGED GOODS & RETURNS

If damages or shortages occur the Company should be notified within 3 working days of receipt. Lengths of fabric or trim that have been cut from a roll are deemed bespoke items and may not be returned unless agreed to be faulty. This does not affect your statutory rights. No returns accepted for cut goods or without prior notification. It is essential that any fabric is checked before cutting out as no faults can be accepted once the cloth has been cut into. If you wish to return something which is not faulty it must be in a saleable condition and you must notify us within 14 days of the date of your invoice, shipping, however, is none refundable and any return shipping costs will be at the cost of the customer not The Sewing Retreat. Please include a copy of your invoice with your return. The return of the goods is your responsibility and we cannot process returns that we have not received. 

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COLOUR

The colours on this site will be affected by the settings of different screens on which they are viewed and can therefore only be an approximation of the actual textile shade. If an accurate match is required we request a sample from us.

 

PRIVACY POLICY

Please be reassured that we will not share any of your personal information. The only information we will take from you is your name, billing and delivery address, email address and phone number. This will be stored securely. We will never see or receive your credit or debit card details as this is dealt with by our payment service providers Stripe and Paypal.

We will have to give our delivery companies (DHL & Royal Mail) your details to complete your order. They are not allowed to use your information for any other reason other than this.

We use cookies and google analytics to track the behaviour of visitors to our website. Cookies are stored on your browser which allows websites to identify you and to maintain the contents of your shopping basket.

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DISCLAIMER

We are a participant in the Amazon Services LLC Associates Program, which is an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

 

These affiliate or third party relationships in no way compromise the integrity of the content, information, services, and materials being presented to you here, and you are under no obligation to click on these affiliate links to purchase those products or services being offered. These affiliate programs are selected based on personal experiences and preferences.

 

Although we provide these affiliate links on the website for your convenience, we have no control over these external websites and they are solely responsible for their own content and information presented.  Therefore, The Sewing Retreat cannot be held liable or responsible for any content presented on these external websites and for any damages resulting from them.